1. Who we are
Salora Medical (“Salora”, “we”, “us”) helps patients from Israel receive dental treatment in Tbilisi, Georgia. We coordinate your assessment before you travel, your stay in Georgia, and support after you return to Israel. Dental treatment is provided by our partner clinic, Blits Dental.
The company responsible for your personal information is [CONFIRM: legal company name], registered in Israel under number [CONFIRM], with its address at [CONFIRM: address].
For any privacy questions, contact us at [CONFIRM: privacy email] or +972 4 615 5112.
2. What this policy covers
This policy explains how we collect, use, share and protect your personal information when you visit our website, fill in a form, contact us by phone, email or WhatsApp, or use our services.
3. Information we collect
Information you give us:
– Contact details: your full name and phone number, and your email address if you choose to give it.
– The treatment you are interested in and any message you write to us.
– Records you send us for assessment, such as X-rays, scans, photos and dental history. [CONFIRM: how records are sent]
– Health information you share with us or our partner clinic, such as your treatment history and treatment plans.
– Travel details needed to organize your stay, such as travel dates, hotel and transfers.
Information we collect automatically:
– Technical data: IP address, browser type, device type, and pages you visit.
– The page and language you used when you submitted a form, so we can respond properly.
– Cookies and similar technologies, as described in section 9.
4. Health information
Some information you share with us, such as scans, photos of your teeth, dental history and treatment plans, is health information. It is especially sensitive, and we treat it with extra care.
We only collect health information that you choose to give us or that is needed to prepare your assessment and provide your treatment. We do not use it for advertising.
5. How we use your information
We use your information to:
– Respond to your enquiry and contact you.
– Explain the assessment process and which records are needed.
– Obtain a diagnosis and treatment plan from Blits Dental, which is reviewed by a physician, and prepare your quote.
– Arrange your treatment, your hotel and transfers in Georgia, and the support you need after you return to Israel.
– Coordinate your care with our partner clinic and the medical professionals involved.
– Send you information related to your treatment and appointments.
– Improve our website and services.
– Meet our legal and regulatory obligations.
We will only send you marketing messages if you have agreed to receive them. You can unsubscribe at any time.
6. Legal basis
We process your information based on your consent (for example, when you submit a form or send us records), to take steps at your request before providing services, to provide the services you asked for, and to comply with the law. You can withdraw your consent at any time, without affecting processing that already took place.
7. Who we share your information with
We do not sell your personal information.
We share it only when needed, with:
– Our partner clinic, Blits Dental in Tbilisi, Georgia, and the dentists and medical staff involved in your assessment and treatment.
– Dentists who review your treatment plan.
– Medical professionals in Israel, when follow-up or care is needed after your treatment.
– Other medical providers involved in your care, where needed. [CONFIRM]
– Hotel and transfer providers who arrange your stay.
– Service providers who help us run our business, such as website hosting, email, forms, communication tools (including WhatsApp) and analytics. They may only use your information to provide their services to us.
– Authorities, when required by law.
8. International transfers
Because your treatment takes place in Georgia, your personal and health information will be transferred from Israel to Georgia. Some of our service providers may also store information in other countries, such as the European Union or the United States.
When we transfer your information, we take reasonable steps to make sure it is protected, including agreements with our partners and service providers. By requesting treatment in Georgia, you understand that your information will be shared with the clinic treating you there.
9. Cookies
Our website uses cookies and similar technologies to:
– Make the website work (essential cookies).
– Remember your language preference.
– Understand how visitors use the website (analytics). [CONFIRM: e.g. Google Analytics]
– Measure our advertising, if applicable. [CONFIRM: e.g. Meta Pixel, Google Ads]
You can control cookies through your browser settings and our cookie banner. Blocking some cookies may affect how the website works.
10. How long we keep your information
We keep your information only as long as needed for the purposes in this policy.
– Enquiries that do not lead to treatment: up to [CONFIRM: 24 months], then deleted.
– Medical and treatment records: for the period required by law. [CONFIRM]
– Information needed for legal, tax or accounting purposes: for the period required by law.
11. How we protect your information
We use appropriate technical and organizational measures to protect your information, including secure (HTTPS) connections, restricted access to authorized staff only, and secure storage. No system is completely secure, but we work to protect your information and review our measures regularly.
12. Your rights
Depending on the law that applies to you, you have the right to:
– Access the personal information we hold about you.
– Ask us to correct information that is wrong or incomplete.
– Ask us to delete your information, unless we must keep it by law.
– Withdraw your consent at any time.
– Object to marketing messages.
To use any of these rights, contact us at [CONFIRM: privacy email]. We will reply within a reasonable time and as required by law. If you are not satisfied, you may contact the Israeli Privacy Protection Authority.
13. Children
Our services are intended for adults. We do not knowingly collect information from anyone under 18 without the consent of a parent or guardian. If you believe a minor has sent us information, contact us and we will delete it.
14. Third-party links
Our website may link to other websites, such as our partner clinic or social media. We are not responsible for their privacy practices. Please read their policies.
15. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we make important changes, we will let you know.
